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All your housekeeping questions answered

Hula Maids, our cleaning service and booking your house cleaning appointment

I can get a cleaner off the Craigslist for much less then what you charge. Why are your prices higher than most of the cleaners on the island?

It is important to compare apples to apples when shopping around for your next housekeeping provider. We are a properly incorporated and licensed business, with a large business insurance policy and service surety bond that shields our customers from potential liabilities. The individuals offering housekeeping services for a low price are likely unlicensed and uninsured. Imagine your bargain price maid damaging your expensive wooden floors. Or worse yet, imagine her getting injured on the job while at your home. The potential liability is just not worth it, as any protection you enjoy will have to come from your homeowner’s insurance policy – possibly at an increased premium.

 

On top of our cleaning professionals being well trained, they are also properly screened, vetted, and subjected to a thorough background check. We also use the latest, state of the art equipment (HEPA filtered CoachVac Vacuums), change vacuum bags and wash and sanitize our cleaning equipment daily.

 

In short, we offer an incredible service and customer care at an industry standard rate, coupled with your guaranteed peace of mind through our 100% Satisfaction Guarantee.

How does Hula Maids house cleaning work?

We provide highest quality house cleaning services on Maui, supported by a secure online booking system and easy flat pricing. There are no appointment to do estimates, no phone tag to play, no waiting for someone to return your call. Simply select the size of your home, pick a date and time, take care of the payment online and sit back and relax as we take it from there.

What is included your house cleaning service?

We offer the three tiers of cleaning service. Regular cleaning, deep cleaning and end of tenancy (Move In/Out) cleanings. You can also choose from our wide selection of add-on cleaning tasks to include with your regular cleaning service. For more detailed breakdown of each tier, please visit our pricing page.

My house cleaning appointment is booked, now what?

After you complete your booking, you will receive an automated confirmation via email or text, as well as another appointment reminder about 24 hours before your scheduled cleaning. We are very punctual and typically show up about 10 minutes prior to your scheduled cleaning. Should we ever run late, a team leader or our office will notify you via phone. Our booking process also allows you to include instructions on how to enter your residence, as well as other important messages for our cleaning staff.

How will I know what time to choose?

Our booking system automatically controls the inventory of available time slots. The further ahead you schedule your house cleaning appointment, the more choices will be available. To book, simply select the day and time that is convenient for you and our system will allocate a time slot for your cleaning upon completion of your booking.

How difficult is it to book a house cleaning appointment on your website?

It really takes no more than a minute. Our booking process closely resembles an online reservation system of major rent a car companies. Simply fill out the booking form here: Book Now and we’ll be in touch to confirm your date and time in less than 30 minutes. Choose the size of your home, pick a date and time, take care of the payment online and sit back and relax as we take it from there.

Is my credit card going to be charged when I book the cleaning online?

Just like with reserving a rent a car online, our system places a temporary hold on your card. Your credit/debit card will not be charged until the cleaning is finished. Our entire site is secured by a 256 bit SSL encryption, providing the same type of security as your bank or any major online retailer like Amazon etc.

House Cleaning

How long will my house cleaning take?

We usually estimate 2 man-hours per bedroom for regular cleaning, but we do not specify a length of cleaning.  We clean until we are finished for a standard home and within reason.  For special cases like (heavily soiled, hoarded or extremely large homes), we will adjust the estimate to reflect the extra effort.

Tell me more about your Move in/Move Out Cleanings?

Our move in/out cleanings are designed to prepare a home for a new tenant. It’s a thorough, deeper cleaning that includes cleaning inside the oven, fridge, microwaves, fixtures, all baseboards, door and window frames, all interior window glass, cobweb removal and wall cleaning etc. We charge additional $150 extra for this and you will find that an additional cost for move/in move/out cleaning is standard across the industry. For more detail, please visit our pricing page

How do I provide the feedback about my cleaning service?

Your satisfaction is our priority and we will be looking forward to your feedback. Once your house cleaning is done, we will send you an email to rate your Hula Maids and provide us with a detailed feedback directly through our booking and service platform.

Can I request the same maid every time I use Hula Maids?

Absolutely. In fact, having someone who is familiar with your home, its location and your preferences, helps us to deliver a better service and we always will try to match you up with your preferred provider.

Do you do Eco friendly, organic or green house cleaning?

Absolutely. We use Mrs. Meyers green cleaning products and you can even choose your favorite scent, be it Energizing Lemon Verbena or Soothing Lavender. While using these types of products is our preferred way of doing things, reality is that often they are not as effective as their industrial strength counter parts. Please keep in mind, that while they are perfectly adequate for a house that has been well maintained and cleaned periodically, often they will not suffice on heavily soiled or neglected homes.

Who provides the cleaning supplies?

We bring all our own supplies.  If you have cleaning products that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

Payment and billing

What if I am overcharged for my house cleaning?

Should your cleaning appointment take less time than originally planned, we will gladly refund the amount difference or apply it to your next cleaning appointment.

Do I need to tip my maids?

While tipping your Hula Maids is not necessary, should you be very satisfied with our work feel free to express your gratitude.

Can I pay with cash or check?

We currently only accept credit or debit cards. All bookings are done through our secured website at our convenient booking page. Our online payments are processed by Stripe, and are processed though a fully secure 256 bit protocol. In addition, we have a full extended validation SSL security as well. Booking through Hula Maids is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.

When does the payment occur?

Payment typically occurs within 24 hours after your cleaning appointment has been complete. Rest assured, your card will only get charged upon completion of your house cleaning.

Hula Maids house cleaning prices

What does it cost to clean my home?

We operate on a flat rate basis given the number of bedrooms and bathrooms, with additional fees for services that are not typically part of our flat rate pricing. For most standard sized home cleanings, please see our price rates here.

Recurring cleaning service

Do I have to contact you each time I need a housekeeping appointment?

After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us.

How do I sign up for recurring services?

When booking your next house cleaning appointment, choose the cleaning frequency by clicking the appropriate button on our booking form.

The day of house cleaning appointment

Do I have to be home for my house cleaning appointment?

When placing your order, you can let us know whether or not you will be present, or leave instructions on how to enter your home (key is under the mat, in the mailbox, at the front-desk etc.). Simply, leave us the keys to gain entry and we will take it from there.

How many maids do you send?

Depending on the size of the job, we most often work in teams of at least two, and sometimes three maids.

What happens if my house cleaning provider is late?

While being on time is one of our core operating principles, should we ever run late for your cleaning appointment you will be notified as soon as it becomes apparent. We pride ourselves in top notch customer service and we will make every effort to be punctual.

What are your days and times of operation?

We offer our cleaning services 7 days a week and start our first job at 8:00 AM and start the last job at 5:00 PM.

If our FAQ section didn’t answer your questions, here are some other ways to get in touch with us.

  • Email us using this web form, between 7:00 AM – 7:00 PM HAST, the average wait for an answer is 15 minutes. Yep, we are on it.
  • You can also email us directly support@hulamaids.com for a speedy reply
  • Get fast answers on Twitter: @hulamaids
  • Or call us at (808) 359-2771
  • If you are looking for a quote, please see our flat rate pricing page.
  • For a live chat with our friendly and knowledgeable Customer Satisfaction Representative please use the live chat located in the bottom right corner of this page.